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  • Landy Labadie

    The Mistake: I wish I had known [at the beginning of my career] that yes, the guest is important, but your team is more important. I’ve noticed times...

  • Michael Traub

    The Mistake: The mistake we made was that we totally ignored the culture of a company we took over. When I look back at my career, I had the...

  • Faith Xenos

    The Mistake: In the early years, I wasn’t more forceful or clear with people when their goals were unrealistic, when their market assumptions about...

  • Charles Watson

    The Mistake: When I was working with our CEO around 2012, I was the vice president of franchise development for Tropical Smoothie. This was when we...

  • Chris Whitlow

    The Mistake: Thinking your solution is the solution to everybody’s problem. The ideas I originally brought to the marketplace were not the ones that...

  • Alan J. Kluger

    The Mistake: I was constantly selling myself. Early on in my career, probably 30 years ago, I would go to these events or people would invite me to...